Shipping + Return Policies
We want to keep it as simple and economical as possible for our customers:
$5.00 Flat Fee:
Most subcategories under "Fashion" and "Accessories" where indicated.
Shipping Rates Below:
This includes most categories that can be ordered directly online, excluding Custom Rugs and "Custom" Bulk Orders qty 10+. Contact us for a shipping quote.
Up to 15 lbs. - $9.95
Up to 25 lbs - $15.00
Up to 36 lbs - $25.00 (over will need quote)
Bulk Shipping for Large Quantities:
Please note that for Quantity Discounts of On-Demand Woven Throw Blankets, or Printed Throw Blankets for qty 10+, you cannot get a qty discount online. You will receive a UPS online quote for weight and dims. If approved, we will send an invoice, with quoted shipping, for payment before processing begins.
PLEASE NOTE: With all orders shipped, you will receive a tracking number (UPS, USPS, etc.). Due to the unfortunate reality of the increase in delivered packages/boxes getting stolen off porches, apt. hallways (if no doorman), etc., please be Proactive in checking your expected delivery date.
I have been informed by shipping carriers that if the shipment indicates in tracking it was "delivered", and to the correct address, the insurance will not cover if it’s "stolen". We highly recommend you have your local UPS, etc. hold it there for you to pick up if not going to be home during the day, as opposed to being displayed on your front porch, apt. door, etc.
Going forward, we cannot be responsible once we make it (woven orders, etc.), ship it and it is “delivered to your correct address” as per tracking details. So best to be proactive when receiving larger packages/boxes.
International Shipping Outside USA:
Although we have always shipped globally since our inception in 2008, we no longer will provide international shipping from the USA at this time.
Our first priority has and always will be to provide excellent customer service to you - our valued customers! However, the large shipping carrier inaccuracies, vast delays, lost packages/boxes "after" arriving in other countries while taking "no responsibility for recourse", and erroneous shipping quotes have resulted in excessive company time correcting others' mistakes and incurring extreme expenditures for our company.
We would prefer to continue providing customized service to our global customers, but at this time it will be discontinued.
I sincerely apologize for any inconvenience this may have caused you.
RETURN POLICY
DAMAGED/DEFECT:
We guarantee our products are free of manufacturing defects and will accept any defective item for refund or exchange within fifteen (15) days of purchase. If the item is defective, your full cost, including shipping to and from will be reimbursed.
Please contact us at contact@wovenartandbeyond.com as soon as possible should the item have a defect. We will then instruct you on how and where to return the item. Please do not ship back without notifying us first, as it will not go to a PO Box.
EXCHANGE OR REFUND:
We want you to be happy with your purchase. For returns not due to a defect, Woven Art & Beyond will issue a refund of the amount tendered for the original transaction (minus shipping). All returns or exchanges must be unworn, unused, and in their original condition with receipt and packaging within fifteen (15) days of receipt of purchase. Merchandise received after fifteen (15) days will only be accepted at our discretion for an online credit.
Please contact us at contact@wovenartandbeyond.com. We will then instruct on how and where to return the item. Please do not ship back without notifying us first, as it will not go to a PO Box.
You may send it back to us any way you like. However, we highly recommend using a trackable shipping service. "USPS Ground Advantage" will include tracking and insurance up to $100 - the most economical. Or you can use UPS or FedEx. With no tracking number, we do not guarantee that we will receive your returned item.
Once your item is received, inspected, and approved, you will receive a refund. If it were a defective item, we will replace it for you (if not a "one-of-a-kind" handmade/handcrafted item), unless you prefer a refund.
Thank you and look forward to serving you.
Woven Art & Beyond LLC
Wovenartandbeyond.com