FREQUENTLY ASKED QUESTIONS ON "NON-PERSONALIZED" ITEMS & POLICIES
Please note that due to the fact we use several manufacturers, some of their policies differ. For those that differ in policy, we will indicate so put putting those questions under a separate heading. ALL our products are 100% guaranteed in quality and craftsmanship!
For all questions regarding image requirements, etc. to use for any of our personalized photo items, please see our Category "FAQ FOR PERSONALIZED PHOTO ITEMS".
If you still have questions, please contact us at email@example.com.
. We will be happy to assist you in making your personalized photo product the best it can be.
Also, please see our category "ABOUT OUR PRODUCTS"
for a further description of what we offer. Of course, descriptions are also indicated in that particular category.
For all questions regarding shipping rates, times, etc., please see our Category "FAQ SHIPPING".
If you still have questions, please contact us at firstname.lastname@example.org.JACQUARD WOVEN PRODUCTS (Non-Personalized)Q. WHAT STYLE FINE ART TAPESTRIES DO YOU OFFER?
A. Our tapestries range from traditional and conservative, to fun and vibrant, to contemporary and transitional. With famous art from the classic masters to today's most popular artists, you're sure to find what you're looking for. Create your own unique decor - also makes wonderful gifts that continue to give!Q. I HAVE SEEN THE SAME DESIGN ON SEVERAL WEBSITES. IS IT REALLY THE SAME?
A. The design could well be the same but it could also be produced by several different weaving companies from various countries around the world. The differences come in the size of the tapestry and in the quality
of the cotton and weave. All the tapestries that are sold through Woven Art & Beyond are woven in the United States on Jacquard looms using the finest cotton. The manufacturer is a family-owned business, which has been in the textile business for over 200 hundred years and takes great pride in the quality of its work (as do ALL manufacturers used by Woven Art & Beyond).Q. I NEED A SPECIFIC SIZE TAPESTRY TO FIT MY SPACE - HOW ACCURATE ARE YOUR STATED SIZES FOR EACH TAPESTRY?
A. Due to the nature of weaving the stated size of the tapestry can vary by up to +/- 5%. This is pretty much an industry wide standard no matter where the tapestry is woven. The reason for this variation is due to several factors including the tolerances of the loom that it was woven on and also the finishing and lining of the tapestry can affect its final size. The sizes indicated on this web site indicate the size that was aimed for by the weaver.Q. WILL THE COLORS BE EXACTLY AS I SEE IT ON THE COMPUTER?
A. We try to reproduce the pictures as close to the original as possible but due to several factors, the colors may vary slightly from what you see on your computer monitor. The first factor in color variance can come from the individual tapestries as they are woven from many threads which are dyed, so the dye can be slightly different from batch to batch. Secondly, everyone's computer monitor is different in its age and how its settings are set. Due to all these possible variants, we cannot guarantee that these images represent the actual colors of the product. Returns due to color discrepancies will be considered a return of a non-defective item.
Please email customer service if you have questions about an item.Q. CAN I RETURN MY JACQUARD WOVEN PRODUCT?
Yes. We have a 10-day money back Guarantee. However, you will first need to contact us at email@example.com to obtain a Return Authorization Number WITHIN TEN (10) DAYS after receipt of your item.
We will then instruct you as to where and how to return the merchandise. If you do not request a number, the package will not be accepted and will cost additional shipping fees. All returned merchandise must be returned in the original packaging and must include all packing materials and accessories. Your credit card will be refunded once we receive the tapestry back and it has been inspected. You will be responsible for all shipping charges inbound and outbound. There is a $5.00 restocking fee for items returned if not due to our error.Q. CAN I RETURN MY FLAT SCREEN MOTORIZED TV COVER?
Yes. Same policy as returning Jacquard woven products. Yes. We have a 10-day money back Guarantee. However, you will first need to contact us at firstname.lastname@example.org for a return authorization number WITHIN TEN (10) DAYS.
We will then instruct you as to where and how to return the merchandise. If you do not request a number, the package will not be accepted and will cost additional shipping fees. All returned merchandise must be returned in the original packaging and must include all packing materials and accessories. Your credit card will be refunded once we receive the tapestry back and it has been inspected. You will be responsible for all shipping charges inbound and outbound.Q. WHAT IF THE WOVEN PRODUCT IS DEFECTIVE?
A. If you notice a manufacturing defect, please contact us at email@example.com WITHIN TEN (10) days
and we will arrange to have the product picked up from you
via UPS or FedEx. You can either have the product exchanged, or receive a full refund including your shipping charges.Q. WHAT ARE YOUR AVERAGE SHIP TIMES FOR YOUR "JACQUARD WOVEN TAPESTRY PRODUCTS" (wall hangings, throws, pillows, totes - "Non"-Personalized)?
A. Our items are shipped directly from our weaving manufacturer. If the item is stocked, it is "usually" shipped out within 10 BUSINESS days via FedEx Ground or UPS. This is indicated in each item description under the price. Please note this is NOT the time you will receive it, but rather when it usually ships from the manufacturer. However, it will usually ship sooner than indicated.If not in stock, it can take up to 15-20 BUSINESS days.
Please keep in mind that these items are custom made (dying the cotton threads, Jacquard weaving, sewing the lining, washing, etc.), which is quite a process but one well worth it when you see the outcome - a lifetime of enjoyment. Seasonality affects delivery. ALWAYS give yourself extra lead time before big holidays!
.Q. WHAT ARE YOUR JACQUARD WOVEN PRODUCTS MADE FROM?
A. All of our Jacquard woven wall hanging tapestries, throws, pillows, and totes are woven on a Jacquard loom from the finest natural cotton. Some of the tapestries also have a chenille or wool overlay adding an extra richness and texture to these already stunning tapestries (as indicated in item description). All our woven products are made in the USA and are 100% cotton (unless otherwise indicated).
See "TAPESTRY CARE & MAINTENANCE"
for FAQ on caring for your Jacquard woven tapestries.Q. WHAT IS A JACQUARD LOOM?
A. High quality tapestry reproduction is woven on Jacquard looms. The computer guided looms are perfect to reproduce detail and allow for the many colors required for the elegant motifs of today's popular wall hangings. The Jacquard Loom, a weaving machine invented in 1801 by Joseph-Marie Jacquard, used the first punched data cards, invented before there were any computers in the world. These data cards were the "program" that ran the loom. The cards were carried in linked chains, and they controlled the weaving pattern by influencing the position of the needles. Small sensing pins detected the presence or absence of holes in the cards, and determined whether or not a needle would pick up a thread. 200 years later, the inventions of Jacquard led the world to the modern day computer which, among an almost infinite and growing number of uses, guides the jacquard loom in reproducing tapestries of exquisite detail.DENALI MICROPLUSH COLLECTIONWHAT IS THE RETURN POLICY FOR DENALI MICROPLUSH PRODUCTS?
A. There are no returns on the Denali Collection unless received defective. However, like all Woven Art & Beyond products, it is 100% guaranteed from any defects in quality and workmanship. If you receive a defected Denali product, please contact us at firstname.lastname@example.org
within 10 days so we can instruct you on how and where to send your product. We will then either exchange it or you may get a full refund including all your shipping costs.GRAHAM & BROWN WALL ART COLLECTIONWHAT IS THE RETURN POLICY FOR GRAHAM & BROWN PRODUCTS?
A. You would have 30 working days following the delivery of the goods. This can be done by contacting us at email@example.com. Once you contact us about the return and receive your return authorization number, we will supply you with the address to return the item. You must arrange (at your own expense) to return the goods in a saleable condition. The goods will be deemed returned when received, and we will refund the money as soon as possible. A 25% restocking feel will be assessed.
Returns for any other reason i.e. products are defective, will require an examination of the product within a reasonable time period, usually within 30 days, and will always inform you of decision. If defective, you will get a full refund, including all your shipping costs.WHAT IS THE RETURN POLICY FOR MEYDA TIFFANY PRODUCTS?
A. A 30% restocking fee applies to any unauthorized returns and any returns other than damaged/defective goods. If item is canceled, but already packaged for shipping, the 30% restocking fee still applies. Custom made items, and parts under $25.00 are not returnable.
For damaged goods, open boxes immediately
upon receipt. Contact us at firstname.lastname@example.org within 24 hours
if damaged goods are discovered. Hold goods in original cartons and packaging. For obvious external damage or rattling or an impact indicator showing probably internal damage, open carton in the presence of the driver and instruct him or her to note damage in their log. Claims will not be honored if reported beyond 72 hours of receipt of goods.
Custom and special orders are welcome. Size, color and design are limited only by imagination. A NON-REFUNDABLE 50% DEPOSIT IS REQUIRED. Lead times will vary.
Meyda Tiffany will occasionally make design changes which may include variation in color, shape and size. Prices may change without notice. Online catalog photographs, artist sketches and specifications may vary slightly from actual products. DO YOU SHIP INTERNATIONALLY?
A. We do. However, please contact us and, depending on location, we may be able to assist you.DO YOU SEND TO MILITARY BASES AND U.S. PROTECTORATES?
A. If your order is being shipped to APO, FPO or other armed services addresses, Guam, American Samoa, or other U.S. Protectorates, we will proudly mail your finished product via United States Postal Service (no tracking provided). For more information on filling out address forms to these addresses, please consult the U.S. State, Protectorates, and APO/FPO abbreviations list. Please note that packages sent to military addresses may take longer to deliver due to USPS restrictions.DO YOU HAVE A CATALOG?
A. Our Web site is our online catalog. We do not provide printed catalogs since new products are always being added.Q. HOW CAN I CONTACT CUSTOMER SERVICE IF I HAVE ANY QUESTIONS?
A. You can contact us at email@example.com.
firstname.lastname@example.org or call (212) 397-4038. Preferably e-mail -- as you will get a faster response. We will contact you within 24 hours, usually a lot sooner. By telephone, it can take up to 48 hours for us to respond.Q. CAN I TRACK SHIPPING?
A. Yes, as long as you provide your e-mail address at checkout, we will then notify you with a tracking number when the product ships. You will receive it from our e-mail "email@example.com." TIP:
Sometimes e-mails are sent to a bulk/spam folder. Please check said folder if you do not receive your tracking number, or set your e-mail to accept our e-mail address.Q. WHAT PAYMENT DO YOU ACCEPT?
A. We take Paypal (do not need an account and no fees are charged to you), Visa, Master card, American Express, and Discover. We also accept money orders and personal checks but cannot process your order until your personal check clears.Q. HOW DOES WOVEN ART & BEYOND'S PRICE MATCH GUARANTEE
A. If you find a lower price anywhere else on an identical item, at the company's "everyday retail price", just show us the lower price and we will match it. The item must be in stock and available for purchase at that price from an authorized U.S. reseller. However, Woven Art & Beyond offers EVERYDAY LOW
prices! The majority of our items (i.e. tapestries) indicated by "LOW PRICE"
, has been discounted to the lowest we can offer according to our manufacturer's policy. However, if a particular item can be matched lower, we will!Q. WHICH ITEMS DO WOVEN ART & BEYOND MATCH?
A. Almost everything we sell. The item must be identical. We do not match items sold on auction sites or at local or special events (e.g., grand opening, anniversary, clearance or liquidation sales, or overstocked items).Q. DO YOU CHARGE SALES TAX?
A. Since we are located in New York, any deliveries to New York will be charged the appropriate sales tax for their county.Q. DO YOU GIFT WRAP?
A. Sorry, at this time we only offer gift wrapping and note card for our "EcoBaby" Organic Baby/Toddler clothing and bedding, since most our products are shipped directly from our manufacturers. But, if you are shipping a gift, you may try what some of our creative customers have done: Add a small note in the SHIP TO NAME and/or ADDRESS Fields!
The packing slip does not include any pricing information. The e-mail notifications, however, do reference pricing so if you are sending a gift, we suggest you do not use the recipient's e-mail address.
If you still cannot find the answer you're looking for, please feel free to e-mail us at firstname.lastname@example.org.
. We look forward to serving you!