Shipping + Return Policies
We want to keep it simple and economical as possible for our customers:
$5.00 Flat Fee:
Any categories under "Fashion" and any categories under "Accessories".
$9.95 Flat Fee:
Everything else. This includes all other categories under "Throws", Accents", Tapestry", "Baby+Kids", and "Design It Shop" (excluding pillow "covers", and totes, which are under $5.00 Flat Fee).
Please note that for large orders over 20 lbs, i.e., custom made products in large quantities, we will send a quote for approval.
We run Free Shipping Promos on $100 and over. It will be mentioned on the site as a banner, along with any other promotions, i.e. discounts, etc.
Unfortunately, we do not ship internationally outside of USA.
Please Note: It will be at our discretion of how all packages will ship, i.e. FedEx, UPS, USPS Priority Mail, etc. However, if you need something shipped overnight or guaranteed two day, please email us and request it. We will do everything we can to accommodate you.
We will give you the actual shipping rate quote for that service. Should you accept it, we will forward an invoice via email for payment. Once received, your item will ship.
We guarantee our products to be free of manufacturing defects and will accept any defective item for refund or exchange within fifteen (15) days of purchase. If item is defective, your full cost, including shipping to and from will be reimbursed.
Please contact us at email@example.com, or call us 212-397-4038, as soon as possible should the item have a defect. We will then instruct on how and where to return the item.
EXCHANGE OR REFUND:
We want you to be happy with your purchase. For returns not due to a defect, Woven Art & Beyond will issue a refund of the amount tendered for the original transaction (minus shipping). All returns or exchanges must be unworn, unused and in their original condition with receipt and packaging within fifteen (15) days of receipt of purchase. Merchandise received after fifteen (15) days will only be accepted at our discretion for an online credit.
If you wish to return the item NOT due to a defect, please contact us by email at firstname.lastname@example.org, or call us 212-397-4038. We will then issue you a Return Authorization Number (RNA), along with the address where to send it. Please have it returned to us within 15 days of date of receipt.
You may send back to us anyway you like. However, if you are shipping an item over $75, we recommend you consider using a trackable shipping service (i.e., Priority Mail, Fedex, UPS, or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Once your item is received, inspected and approved, you will receive a refund. If it were a defective item, we will replace it for you (if not a "one-of-a-kind" handmade/handcrafted item), unless you prefer a refund.